Refund policy

Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.

General Conditions

  • We do not offer direct exchanges. If you face any issues with your order, you can apply for a return within 6 days of receiving the product. 
  • Products purchased on sale or at a discounted price are not eligible for return.
  • To cancel your order, please email us at sales@hairaura.store within 12hrs of placing the order. 
  • A valid reason must be provided for the return.
  • After 6 days of delivery, no returns will be processed.

Products Not Eligible for Return

  • Sale Orders / Discounted Products
  • Orders purchased using a coupon code or store credit
  • Products purchased from pop-ups/exhibitions
  • Products that have been colored, chemically treated, or damaged due to styling post-purchase

Return Process

For Domestic Orders (within Pakistan):

  1. Initiate Return/Exchange: Log in to your account on hairaura.store or email us 
  2. us at sales@hairaura.store with your order details and reason for return. Provide your reason and attach a picture.
  3. Approval: Our team will review your request. If eligible, we will approve the exchange and arrange a reverse pickup.
  4. Shipping & Quality Check: Once the product reaches us, it undergoes a quality check (QC) to ensure it’s in original condition.
  5. Processing Time: The store credit issuing process takes 7-10 working days, as we arrange reverse pickup, conduct QC, and then issue store credit.

For International Orders (outside Pakistan): 

  1. Initiate Return: Email us at sales@hairaura.store with your order details and reason for return
  2. Approval & Shipping: If approved, you’ll need to ship the product back to our Pakistan address at your own expense. Reverse pickup charges are to be borne by the customer.

  3. Quality Check & Processing: Once we receive the product and confirm its condition, we’ll issue the store credit to you via email.

Important Instructions

  • Ensure the product is in the same condition as when received. Used or altered products (washed, cut, coloured, chemically treated, or brushed for curly or wavy hair) will not be accepted.
  • Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
  • Clearly mention your order number and contact number on the package when returning it.
  • PKR 300 will be deducted for all returns for logistics, prepping and packaging purposes

Refund and Store Credit

  • WE OFFER BANK REFUNDS & STORE CREDITS. 
  • Store credit can be used for future purchases or gifting.
  • Store credit will be sent directly to you via email. 
  • Products bought after issuing the store credit are not eligible for the return or exchange.

Please Note: During festivals, Sale, adverse weather conditions like rains, natural calamities or political crises and curfews, your shipment may take up to 20 days to deliver. We assure you that we will try our best to deliver your product. However, this is not considered as a valid reason for cancelation or refund. 

Disclaimer

We sell our products only through our official websites: www.hairaura.store

Beware of Scams: Please do not purchase Hair Aura products from any other websites or unauthorized sellers. We cannot provide support or guarantee authenticity for purchases made outside our official channels. Unfortunately, many customers get scammed, and if it is not an official purchase, we will not be able to assist you.

Contact Us

For any issues or assistance, please feel free to email us at sales@hairaura.store OR call us at +92 339 4555888